Privacy Policy

Terms & Conditions

1.1. Introduction

Welcome to Deilia Naturals (referred to herein as “we,” “us,” or “our”). By accessing our website (the “Site”) and placing an order, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before using our services.

1.2. Use of the Website

  • Eligibility: You must be at least 18 years old to use our website.
  • License: We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Site for personal, non-commercial purposes.
  • Intellectual Property: All content, including text, graphics, logos, images, audio clips, and software, is the property of Deilia Naturals or our licensors and is protected under intellectual property laws.

1.3. Product Orders & Payment

  • Order Acceptance: By placing an order, you make an offer to purchase our products. We reserve the right to accept or decline any order at our discretion.
  • Pricing & Availability: All product prices are displayed in AED (or the applicable currency) and are subject to change without notice. Availability is subject to our stock levels.
  • Payment: Payment must be made at the time of ordering through our supported payment gateways. All transactions are secured and encrypted.
  • Order Confirmation: Upon successful payment, you will receive an order confirmation email containing your purchase details.

1.4. Shipping & Delivery

  • Shipping Process: Orders will be shipped directly from our facility in Sri Lanka to the UAE based on the shipping method selected. Refer to our Shipping & Returns Policy for detailed information.
  • Risk of Loss: Ownership and risk of loss for products pass to you upon delivery to the carrier. We are not liable for delays or losses beyond our control.

1.5. Returns & Refunds

  • Return Policy: Please review our Shipping & Returns Policy for detailed information regarding product returns, exchanges, and refunds.
  • Damaged/Defective Items: If you receive a damaged or defective product, notify us within 48 hours of receipt. We will work with you to resolve the issue, either through a replacement or refund.

1.6. Disclaimer & Limitation of Liability

  • General Disclaimer: Products and content are provided “as is” without warranties of any kind, either express or implied. We do not guarantee the fitness or effectiveness of our products for specific purposes.
  • Limitation of Liability: Under no circumstances shall Deilia Naturals be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profits, data, or other intangible losses.

1.7. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws applicable in the UAE. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in the UAE.

1.8. Changes to Terms & Conditions

We reserve the right to modify these Terms & Conditions at any time. Continued use of the Site after any changes have been posted constitutes your acceptance of the updated terms.

1.9. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:
Email: [email protected]
Address: [Your Business Address, UAE]

Privacy Policy

2.1. Introduction

At Deilia Naturals, we value your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit and use our website.

2.2. Information We Collect

  • Personal Information: When you make a purchase or sign up for our newsletter, we collect information such as your name, address, email, and phone number.
  • Payment Information: Payment details are processed securely via our payment gateway. We do not store your complete credit card information.
  • Usage Data: We automatically collect information about your device, IP address, browser type, and browsing behavior through cookies and similar technologies.

2.3. How We Use Your Information

  • Order Processing: To process and fulfill your orders.
  • Communication: To send you order updates, newsletters, and marketing communications (with your consent).
  • Improvement: To enhance our website, products, and services based on customer behavior and feedback.
  • Legal Compliance: To comply with legal obligations and protect our rights.

2.4. Data Protection

  • Security Measures: We employ industry-standard security measures (such as SSL encryption) to protect your data.
  • Data Sharing: We do not sell or rent your personal information to third parties. Information may be shared with trusted partners (such as shipping carriers and payment processors) only as necessary to complete your order.
  • Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

2.5. Your Rights

  • Access & Correction: You have the right to access and correct your personal information.
  • Opt-Out: You may opt-out of receiving marketing communications by following the unsubscribe instructions in our emails.
  • Contact: To exercise your rights or if you have questions regarding this policy, please contact us at: [email protected]

2.6. Third-Party Services

Our website may include links to external websites. Please review the privacy policies of these sites as we are not responsible for their practices.

2.7. Changes to the Privacy Policy

We may update our Privacy Policy from time to time. Your continued use of the Site following changes will be deemed acceptance of those changes.

Shipping & Returns Policy

3.1. Shipping Information

  • Processing Time: Orders are processed within 1–2 business days from the time of purchase.
  • Shipping Method: We ship directly to customers using reputable international couriers.
  • Estimated Delivery Time: Delivery typically occurs within 7–14 business days to the UAE, depending on customs and transit conditions.
  • Tracking: Once your order has shipped, you will receive a tracking number via email.

3.2. Shipping Charges

  • Domestic/UAE: Shipping charges are calculated based on order weight and destination. We offer free shipping on orders over a predetermined value.
  • Customs & Duties: Import duties, taxes, and customs fees are the responsibility of the customer, where applicable.

3.3. Returns & Exchanges

  • Eligibility: Products may be returned or exchanged if they are damaged or defective upon arrival. Please contact our customer service within 48 hours of delivery.
  • Non-Returnable Items: Certain items, such as personalized orders or opened consumables, may not be eligible for return.
  • Return Process:
  1. Contact Us: Email our support team at [email protected] with your order number and issue.
  2. Instructions: We will provide specific instructions and a return authorization number.
  3. Shipping Back: Once approved, return the product in its original packaging.
  • Refunds: Refunds are processed once the returned item has been received and inspected. The refund will be credited to the original payment method.

3.4. Cancellation

  • Order Cancellation: Orders may be canceled within 24 hours of purchase. After that, we may have already processed the order, in which case cancellation might not be possible.
  • Contact for Cancellation: To cancel an order, please contact us immediately at [email protected] with your order details.

3.5. Contact Us

For any questions regarding shipping, returns, or cancellations, please reach out to us at:
Email: [email protected]

These documents create a solid legal framework for your operations while fostering trust and transparency with your customers. Remember, tailor these templates to match your specific operational details and compliance requirements. If you need any further adjustments or additional policies (such as a refund policy specifically), feel free to ask!